FAQs: Frequently Asked Questions
Purchasing a Dress/Store Locations
You can purchase a dress from one of our thousands of retailers across the US, Canada, UK and Australia. To find an authorized retailer near you, or one of your bridesmaids, please use our use our Store Finder.
Size Charts & Size Ranges
All of our dresses are available in sizes 00-30W, and 00-30W extra length. We truly do hope to accommodate all shapes and sizes. If you require a larger size, please inquire with your retailer about ordering extra matching fabric to alter a dress for you.
For Size Charts and consultation about which size is correct for you, please contact an authorized Dessy Group retailer. You may view our wedding dress size chart, but keep in mind that sizing for wedding and bridesmaids' gowns are not like street clothes, so please consult with a professional.
Swatches for all current Dessy Group bridesmaid fabrics are available directly to you through our Online Swatch Store. If you need help creating your wedding color palette, take a look at our collection of Pantone Wedding™ color tools to assist you in choosing your colors and coordinating them with your wedding party and vendors.
All questions regarding retail pricing, and delivery should be directed to one of our authorized retailers. Contact an authorized retailer near you.
Delivery & Rush Delivery
Delivery dates for dresses ordered through an authorized retailer, are typically approximately 8-9 weeks from confirmed order date. We do offer 'RUSH' cuts for quick delivery needs. We are fairly flexible and hope to accommodate as many orders as possible. This service does have a fee. Please have your retailer contact us regarding RUSH delivery dates and surcharges. Most accessories available for sale on Dessy.com ship within 1-3 days from date of order. Twist Dress orders ship 7-10 days from date of order. To rush an accessory order please contact us.
Dye-Lot Variation & How to Order Dresses for Girls in Different Locations
It is ideal to have your entire bridal party place their dress orders together at one authorized full-service bridal shop. We recommend this because the store will submit the entire order together, thus the dresses will be cut from the same bolt of cloth. Most retailers will ask you to collect all of your bridesmaid's measurements and submit them with your final order. The retailer will translate those measurements to sizes using our size-chart and place the entire order with us.
If it is absolutely impossible to get all your girls to coordinate with one store, they may go to authorized retailers in their own area. Please make sure that it is an authorized Dessy, After Six, Alfred Sung, Lela Rose or Social Bridesmaids retailer!
If your bridesmaids are choosing different style dresses in the same color, keep in mind dye-lot variations can occur. The difference will not be drastic, but there may be slight shading difference between styles. This option is very popular for brides that have many different body-types in their bridal parties. This way everyone feels comfortable!
Maternity Dresses, Junior Bridesmaids & Flower Girls
We now offer Maternity bridesmaid styles. You may also choose to order any one of our styles a few sizes larger than their normal dress size and order extra fabric for alterations. The majority of our stores have extensive knowledge when it comes to accommodating a mommy-to-be.
We also now offer Junior Bridesmaid dresses and Flower Girls dresses. We also sell matching fabrics and trims so that you may have an appropriate dress made. You can order fabric online or contact your retailer.
We sell our fabrics, zippers, and trims by the yard. You can order fabric online or contact your retailer about prices and availability.
Special Order Dresses vs. In-Stock Dresses
Special order dresses are dresses that are ordered through a Dessy retailer or Dessy.com that are cut to order, including most bridesmaid dresses, junior bridesmaid dresses and flower girl dresses. Special order dresses are delivered approximately 8-9 weeks from the confirmed order date, and all sales are final.
In-stock dresses are twist dress and wedding dress styles that are stocked by The Dessy Group for immediate delivery. In-stock dresses ship in 1-2 days, and are available through authorized Dessy retailers and Dessy.com. In-stock dresses are 100% returnable.
Returns & Exchanges
We take pride in the quality of our merchandise and want you to be happy with your order. We are pleased to offer easy, no-hassle refunds on accessories and in-stock twist dresses and wedding gowns, received within 30 days of receipt. All returned products must be unworn and in original packaging with tags affixed. Shipping fees will not be refunded. Download A Return Authorization Form (PDF)
- All in-stock dresses are 100% returnable. This includes in-stock twist dresses and wedding gowns. All returns must be received with the security tag affixed. Items returned with the security tag removed cannot be credited to your account.
- All special order dresses are not returnable, all sales are final. If item is defective or damaged in shipment, please contact us via email at firstname.lastname@example.org.
- All orders for fabric yardage, fabric swatches, and PANTONE paper Chiplettes are final.
- Returns must be initiated within 30 days of receiving your order.
- All returned items must be received in their original, unworn condition and must include all original packaging with tags affixed.
- A refund will be issued for the purchase price, less the shipping charge.
- Credit will only be applied to the original credit card account used for the purchase.
- Most credits are applied within 5-7 business days of receipt of the item, allowing for processing and inspection time.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
We do not offer exchange service for products at this time. If you purchased your item/s on www.dessy.com and would like to exchange for a different size or style, you will need to return the item/s for a refund and place a new order for the correct item/s on www.dessy.com.
Thank you for your interest in The Dessy Group. We are flattered that you are considering us for your special day!