Returns & Exchanges

We take pride in the quality of our merchandise and want you to be happy with your order.


Return Policy

Return policy only applies to items purchased on https://dessy.com.

ACCEPTED ITEMS

  • Ready to Ship, in-stock items are fully returnable. This includes in-stock styles, sale items, accessories, and men's formal accessories.
  • Special order items are returnable for a 25% restocking fee. This includes items that are fabricated especially for your order.
  • Excludes items listed under Final Sale Items.
  • FINAL SALE ITEMS

  • All Fabric Yardage and Fabric Swatches are final sale and not returnable.
  • All Face Masks are final sale and not returnable.
  • All Edible Gifts & Skincare Gifts are final sale and not returnable.
  • TERMS

  • Returns must be initiated within 30 days of receiving your item.
  • All returned items must be received back in their original, unworn and unaltered condition.
  • All returned items must include all original packaging.
  • All returned items must have security tags affixed, where applicable.
  • REFUNDS

  • Ready to Ship items - a refund will be issued for the order value minus a return shipping fee of $7.95.
  • Special Order items - a refund will be issued for the order value minus a 25% restocking fee and a return shipping fee of $7.95.
  • Original shipping fees are non-refundable.
  • Credit will be applied to the original credit card account used for purchase.
  • Most credits are issued within 15 business days of receipt of the item, allowing for processing and inspection time.
  • If our warehouse cannot accept your return, the merchandise will be returned to you without credit.
  • Got questions? Contact us

    Exchange Policy

    We do not offer exchanges at this time. If you'd prefer a different style, size or color, you will need to return the original order and place a new order for the desired item.